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My visa have now been approved and I am writing in to thank you and the team as well as to provide some feedback on the customer experience I have encountered.

From the start of the process, Ms CY have explained the process and requirements clearly and was able to respond to my queries and concern very specifically. Your expertise in providing guidance on employers reference letter and what to claim as the qualifying experience amongst others was very appreciated as I think that have sped up the entire process. Ms Snow have worked very closely with me at every stage on my case. Although I am based overseas, Ms Snow’s prompt follow up and good coordination on with the entire team is definitely highly commendable. If I recalled correctly I started the first consultation with your team in Jan 2012, and by early Aug 2012 we receive approval from DIAC! This timeline has exceeded my expectation, and I would say mostly attributable to the excellent customer experience I have encountered from you and the entire team.

Thank you very much and look forward to meeting you and the team in October where I have scheduled a “post-approval” meeting up with Ms Audrey.

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