Our Core Values

Our team shares a set of core value which forms the basis of our organisation.
It is critical that our new team members share these values,
and our existing members are assessed on these values each quarter.

We never take shortcuts with applications, and always ensure the case is presented in the best possible way with no errors. There are several aspects to “getting it right”:

Technical excellence:
Clients expect us to have a complete understanding of Migration Regulations and Policy, and to give accurate and complete advice

Attention to detail:
Clients expect us to lodge error-free applications, and to meet all relevant lodgement deadlines.

Ethical Approach:
We are ethical in all our dealings – with our clients, staff and the Department of Immigration.

Culture of Learning:
Our team is open to learning how to do their job better guided with regular procedural training

Exceptional service encompasses the following qualities:

Thinking out of the box:
Coming up with innovative solutions which mean that the client achieves an outcome far better than they were expecting

Empathy:
Always being “present” in dealings with clients – understanding the situation from their perspective and interacting with them in a highly positive manner

Availability:
Responding promptly and clearly to client requests

Consistency:
Always giving quality service for the entire duration of the client’s involvement with us

At Global Migration Solutions, we believe doing things the right way is the best way for our clients.

Outcome Focused:
Where possible, we seek the solution which is best for the client – the simplest, most cost-effective and quickest solution as well as keeping the risk to the minimum.

Passion:
At Global Migration Solutions we understand your needs

Determination:
Not all cases are straightforward, but Global Migration Solutions always finds a solution to assist our clients

Contigency Plans:
Wherever possible, we have a backup plan to enable the client to reach their outcome

Transparency with our clients on the details of their case, so they can be assured of every detail of what is happening with their application.

Ethical practices to ensure that every case is processed legally and safely for the benefit of our clients.

Honesty about the best options and dealing with applications, to ensure that our clients feel assured and stress-free in knowing how their case is being handled.

At Global Migration Solutions we believe that there is always room for improvement. No matter what position you hold in the company we want to hear your ideas for better serving our clients and each other.

Every process and procedure is open for improvement. We are tireless in our attempts to create a better business and our employees are critical in making this happen.

Getting the outcome for the client is of primary importance to us – making it happen is essentially what we do for our clients.

Global Migration Solutions has a supportive team environment with a number of key principles:

Share your skills:
Our team is generous in sharing skills and expertise with other team members to help them develop better

Lend a hand:
We are generous with our time with others

Openness:
We share ideas and feedback freely and value each team member’s input in making decisions

Support Group Decisions:
Where a decision has been made, we support it fully