Our Core Values
We never take shortcuts with applications, and always ensure the case is presented in the best possible way with no errors. There are several aspects to “getting it right”:
Clients expect us to have a complete understanding of Migration Regulations and Policy, and to give accurate and complete advice
Attention to detail:
Clients expect us to lodge error-free applications, and to meet all relevant lodgement deadlines.
We are ethical in all our dealings – with our clients, staff and the Department of Immigration.
Culture of Learning:
Our team is open to learning how to do their job better guided with regular procedural training
Exceptional service encompasses the following qualities:
Thinking out of the box:
Coming up with innovative solutions which mean that the client achieves an outcome far better than they were expecting
Always being “present” in dealings with clients – understanding the situation from their perspective and interacting with them in a highly positive manner
Responding promptly and clearly to client requests
Always giving quality service for the entire duration of the client’s involvement with us
At Global Migration Solutions, we believe doing things the right way is the best way for our clients.
Where possible, we seek the solution which is best for the client – the simplest, most cost-effective and quickest solution as well as keeping the risk to the minimum.
At Global Migration Solutions we understand your needs
Not all cases are straightforward, but Global Migration Solutions always finds a solution to assist our clients
Wherever possible, we have a backup plan to enable the client to reach their outcome
Transparency with our clients on the details of their case, so they can be assured of every detail of what is happening with their application.
Ethical practices to ensure that every case is processed legally and safely for the benefit of our clients.
Honesty about the best options and dealing with applications, to ensure that our clients feel assured and stress-free in knowing how their case is being handled.
At Global Migration Solutions we believe that there is always room for improvement. No matter what position you hold in the company we want to hear your ideas for better serving our clients and each other.
Every process and procedure is open for improvement. We are tireless in our attempts to create a better business and our employees are critical in making this happen.
Getting the outcome for the client is of primary importance to us – making it happen is essentially what we do for our clients.
Global Migration Solutions has a supportive team environment with a number of key principles:
Share your skills:
Our team is generous in sharing skills and expertise with other team members to help them develop better
Lend a hand:
We are generous with our time with others
We share ideas and feedback freely and value each team member’s input in making decisions
Support Group Decisions:
Where a decision has been made, we support it fully